Shipping & Returns
KFamilyToys.com will ship to almost any address within the contiguous U.S.A. via UPS, FedEx, DHL or the Freight carrier of our choice. We can ship to Alaska, Hawaii, P.O Boxes, APO/FPO addresses, Guam, Puerto Rico, the U.S. Virgin Islands or locations outside the United States of America however, additional shipping charges will apply along with an extending shipping time due to the additional handling involved. Please contact us for charges concerning shipping to these addresses.
SHIPPING SPECIAL: we offer FREE SHIPPING on all orders over $100 and a low $9.99 shipping for orders under $100. Our normal shipping restrictions apply.
We make calculating your shipping charges easy. Shipping is only $9.99 on all orders. The $9.99 shipping only applies to orders shipped to addresses in the contiguous USA, standard ground shipping only. We can rush some items but it is best to call us to be sure we can get the item to you in time. 1 888 814-7531
We currently offer $10 flat rate shipping on most orders shipped to an address within the contiguous U.S.A. The $10 Shipping offer is for standard ground shipping to addresses on the selected carriers routes. Expedited shipping, Rush shipments, lift gate service, or any special shipping fees are not included in the free shipping offer. ** Please note - There are some exceptions to the $10 Shipping offer - Any product that is not eligible for the $10 shipping offer will have the shipping price listed on the product detail page.
Product availability and estimated shipping times listed on this site are estimates only and are not guaranteed. The availability listed is the average time the product(s) usually take to ship. Multiple Shipments on the Same Order. In order to deliver your order as quickly as possible, your items may ship from different warehouses. In this case you will not recieve all your items at the same time. Multiple shipments will not increase your shipping charges. Please contact us if you have any questions concerning our shipping policies.
Sales tax is applicable to all orders shipped to Texas addresses.
If you return the item(s) in sellable condition within 90 days, (meaning it is in mint condition so we can resell it - preferably in the box) you'll receive a credit to your credit card, (or a refund in the method of payment), for the purchase price minus the actual shipping charge billed to us by the carrier to get the item to you.
If you return the item(s) in less than sellable condition within 30 days, (meaning it has been lightly used and not damaged and/or you put it together and it really didn't work for you), you'll receive a Kfamilytoys.com Coupon for the purchase price minus a 10% re-stocking fee and minus the actual shipping charge billed to us by the carrier to get the item to you.
If you return the item(s) in Un-sellable condition, (meaning it has been used, worn, damaged and we cannot resale it.), we will return the item to you. Please contact our customer team to arrange the return. 1 888 814-7531