You may review our return policy,
shipping
information, and answers to other
questions in our Information Links. For further assistance, please email
us or call us
toll free
888-814-7531.
SUCURE ORDER PROCESS! This website
is secured by X-Ramp Security Services Inc. through our Secure Servers
operated by our parent company
Horizon Building Systems / Patiostore.com. This secure process
uses the latest 256-bit encryption technology to protect your personal
information.
For more information, please review our privacy
notice.
PROCESSING TIME: Your order is reviewed by our Order Department
to ensure that the order is accurate. If there are any questions concerning your
order, we will contact you before processing. Once
your
order
has
passed
the
the
review by our
Order Department, it is sent to the warehouse for shipment.
If it is a custom order (such as cushion orders), your order is sent in for
production.
Credit card processing can take up to 3 business days (Depending
on the accuracy of the information given to us by the customer.). For some orders
we may need to contact the card holder for voice confirmation.
Item(s) that are in-stock will be shipped as soon
as possible from our warehouse or from the manufacturers warehouse.
If the item(s) on your order are out of stock, they will ship as soon
as possible. We will contact you if there will be an extended delay in
shipping times.
TRANSIT TIME:
UPS Ground: 3 - 8 Business Days
UPS Second Day: 2 Business Days
UPS Next Day Air: 1 Business Day
Saturday & Sunday deliveries are not available.
TOTAL DELIVERY TIME: Total delivery time is based on the amount
of
time for payment authorization, order processing, and transit
time
from
the
carrier. This can range from 24 hours to 10 days for in-stock items.
SHIPPING RATES: We make figuring shipping cost easy. Shipping Only
$9.99. We never charge a handling fee! Please note: these rates are
for orders in the contiguous U.S.A for standard ground shipping. Additional shipping
charges will incur for expidited shipping requests. We
charge
only
ONCE
for shipping and handling, for the entire order. Please review our full shipping
policies. Should
you
have
any
questions
or
concerns
regarding
these charges, feel free to email
us or
call our toll free number.
** $9.99 is offered on most items in our store - Some exceptions
apply. Shipping charges for these products will be listed on their respective
pages.
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